Using and Administering

Getting Help from IBM

Should you require help from IBM in resolving a LoadLeveler problem, you can get assistance by calling IBM Support. Before you call, be sure you have the following information:

1. Your access code (customer number).
2. The LoadLeveler product number (5765-D61).
3. The name and version of the operating system you are using.
4. A telephone number where you can be reached.

In addition, issue the following command:

  llctl version

This command will provide you with code level information. Provide this information to the IBM representative.

The number for IBM support in the United States is 1-800-IBM-4YOU (426-4968).

The Facsimile number is 800-2IBM-FAX (2426-329).