Guide and Reference

Getting Help from IBM Support

Should you require help from IBM in resolving a Parallel ESSL problem, report it and provide the following information, if available and appropriate.

1. Your customer number

2. The Parallel ESSL program number, 5765-C41

3. The version of the AIX operating system that you are running on. To get this information, enter the following command:

      oslevel
   

4. The names and versions of key products being run. To get this information, enter the following command:

      lslpp  -h product
   

   where:
   

   Table 35. Product Names when Using AIX Version 4
   

   Product	Descriptive Name
   ppe.poe	Parallel Operating Environment
   xlhpf.cmp	XL HPF Compiler
   xlhpf.rte	XL HPF Run-Time Environment
   xlfrte	XL Fortran Run-Time Environment
   xlfcmp	XL Fortran Compiler
   xlC.C	C for AIX Compiler
   xlC.C++.cmp	C Set ++ for AIX Compiler
   essl.common.rte	ESSL for AIX
   pessl.common.rte	Parallel ESSL for AIX

5. The message that is returned when an error is detected.

6. Any error message relating to core dumps.

7. The compiler listings, including compiler options in effect, and any run-time listings produced

8. Program changes made in comparison with a previous successful run

9. A small test case demonstrating the problem using the minimum number of statements and variables, including input data

Consult your IBM Service representative for more assistance.