Guide and Reference

Getting Help from IBM Support

Should you require help from IBM in resolving an ESSL problem, report it and provide the following information, if available and appropriate.

1. Your customer number

2. The ESSL program number:
   • 5765-C42

   This is important information that speeds up the correct routing of your call.

3. The version and release of the operating system that you are running on. To get this information on AIX, enter the following command:

      oslevel
   

4. The names and versions of key products being run. To get this information on AIX, enter the following command:

      lslpp  -h product
   

   where the appropriate values of product for AIX Version 4 are listed in Table 30.

   
   

   Table 30. Product File Set Names when Using AIX Version 4
   

   Product File Sets	Descriptive Name
   essl.common.rte	ESSL
   xlfrte	XL Fortran Run-Time Environment
   xlfcmp	XL Fortran Compiler
   xlC.C	C for AIX Compiler
   xlC.C++.cmp	C Set ++ for AIX Compiler

5. The message that is returned when an error is detected.

6. Any error message relating to core dumps.

7. The compiler listings, including compiler options in effect, and any run-time listings produced

8. Program changes made in comparison with a previous successful run

9. A small test case demonstrating the problem using the minimum number of statements and variables, including input data

Consult your IBM Service representative for more assistance.